Two MacDonnell Road, Hong Kong

Guest Services Officer

Location: Two MacDonnell Road, Hong Kong

Lanson Place is a wholly-owned subsidiary of Wing Tai Properties Limited currently managing 11 high-end hotels and serviced residences in Shanghai, Chengdu, Kuala Lumpur, Singapore and Hong Kong.
If you are energetic, enthusiastic and passionate about the hotel industry and willing to develop a career with a luxury serviced residences, we are sure Lanson Place is where you see your future.
We are currently in the process of engaging suitable candidates for the following position:

Guest Services Officer

Responsibilities

  • Process all check-in and check-out procedures in an effective and efficient way;
  • Provide quality service and handle guests’ enquiries & complaints;.
  • Achieve the high level of guests satisfaction with courteous and friendly manner;
  • Ensure the cross-departmental communication in order to handle both guest and operational issues effectively;
  • Handle other daily departmental operation issues.

 

Requirements

  • Diploma or above in Hospitality Management or related disciplines;
  • Minimum 1 years’ relevant experience in Hotel Industry;
  • Service-oriented with sound knowledge in Front Office Operation;
  • Self-motivated, independent, strong interpersonal and communications skills;
  • Good command of both written and spoken Cantonese, English and Mandarin;
  • Able to work on shift;
  • Immediate available is highly preferred;
  • Fresh graduate will also be considered.

 

We offer a competitive remuneration package and full range of benefits including year-end bonus, annual leave and medical plan.
Interested parties, please send Resume with availability and expected salary to hr.mrhk@mr2.com.hk.
Information provided by applicants will be treated in the strictest confidence and used for recruitment purposes only.


  • Accepted file types: pdf.