Tianfu Square, Chengdu

Guest Services Officer

Location: Parkside Serviced Suites by Lanson Place, Shanghai

Lanson Place is a wholly-owned subsidiary of Wing Tai Properties Limited currently managing 11 high-end hotels and serviced residences in Shanghai, Chengdu, Kuala Lumpur, Singapore and Hong Kong.

If you are energetic, enthusiastic and passionate about the hotel industry and willing to develop a career with a luxury serviced residences, we are sure Lanson Place is where you see your future.

We are currently in the process of engaging suitable candidates for the following position:

Guest Services Officer

Responsibilities

  • Ensure smooth check-in and check-out experiences for the guest
  • Strict implementation of the checkout and financial procedures
  • Contact the relevant departments (such as engineering, housekeeping, security department, etc.) for the residence to solve the problem
  • Update logbook, acknowledge logbook and follow up
  • Handle complaint for residence with professional attitude and skill
  • Offer accurate messages and wake-up service
  • Offer Valet mail, express mail, parcels and other service
  • Answer questions raised by the guests on a variety of information

Requirements

  • More than one year working experience or service apartment reception work experience is preferred
  • Good English communication skills
  • Good communication and telephone skills
  • Mature personality, affinity, happy to help residence
  • Working carefully, dutiful

We offer successful candidates a competitive salary and benefits package. Please send your resume and picture to tanya.wei@lansonplace.com.


  • Accepted file types: pdf.