Lanson Place Hospitality Management Limited appoints Benson Soo as Head of Guest Experience
Lanson Place Hospitality Management Limited (Lanson Place) is pleased to announce the appointment of Mr. Benson Soo as Head of Guest Experience, effective from 2 September 2014.
The chief role of Benson is to spearhead Lanson Place’s hallmark in excellent guest services. He will formulate and analyse guest service improvement strategies and provide direction and initiatives to all Lanson Place guest service operations, ensuring that these are well incorporated and delivered by Lanson Place guest service team.
With over 20 years of experience in guest service positions, Benson has worked at W Hong Kong where he served as Director of Welcome – Rooms Division. Prior to this, he has also worked for various leading luxury hotel groups such as Ritz Carlton, Mandarin Oriental, InterContinental Hong Kong and Swire Hotels Group.
As an experienced Concierge, Benson is being recognized as a full member of the Society of the Golden Key of Hong Kong since 2003. In addition, he has been selected as a “Hong Kong Hero” by Conde Nast Traveller magazine in appraisal of his profound knowledge in local know-how.
Mr. Marc Hediger, Chief Executive Officer of Lanson Place said, “I am delighted to welcome Benson to the Lanson Place family. With his wealth of experience in guest services, Benson will play a key role in bringing our renowned Lanson Place Experience Programmes to the next level of excellence.”
About Lanson Place Hospitality Management Limited
Lanson Place is a wholly owned subsidiary of Wing Tai Properties Limited, a publicly listed company in Hong Kong (HKEx stock code:369), currently manages nine properties (three of which Wing Tai has equity in) under the Lanson Place brand, comprising high-end serviced apartments and a boutique hotel in Hong Kong, Beijing, Shanghai, Kuala Lumpur and Singapore.
Lanson Place properties are generally located in close proximity to the central business district as well as shopping and entertainment precincts. Lanson Place aims to offer attentive and personalized service with the convenience of a luxury hotel and the comfort and privacy of home.
The Group will continue to grow the “Lanson Place” brand as a pan-Asian brand and will continue to explore investment and management opportunities mainly in gateway cities in the Asia-Pacific region. Aroma Garden Serviced Suites by Lanson Place in Shanghai is scheduled to open at the end of 2014.